Entrepreneurship
“Somehow over the years people have gotten the impression that
Wal-Mart was…just this great idea that turned into an overnight success.
But…it was an outgrowth of everything we’d been doing since [1945]…And
like most overnight successes, it was about twenty years in the making.”
Sam Walton, Wal-Mart founder. Quote taken from Good to Great by Jim
Collins
Leadership
“Every leader makes mistakes, every leader stumbles and falls. The
question with a senior level leader is, does she learn from her
mistakes, regroup, and then get going again with renewed speed,
conviction and confidence?” Winning by Jack Welch
Persuasion
“There is only one way under high heaven to get anybody to do
anything. Did you ever stop to think of that? Yes, just one way. And
that is by making the other person want to do it.” How to Win Friends
and Influence People by Dale Carnegie
Customer Service
“You live in an age when your customer wants everything to be better,
cheaper, faster, quicker, smarter, easier, more luxurious. So promise
what you can, and then deliver…and then some. If they tell you that your
competitor will get them X, then if you can really do it, you tell your
customer that you are going to get them X + 2.” The Science of
Influence: How to Get Anyone to Say “Yes” In 8 Minutes or Less by Kevin
Hogan
Self-confidence
“When you keep asserting that things are going to work out well, that
you can do the job, that you will not have a flat tire, that you will
get there on time, by talking up good results you invoke the law of
positive effects and good results occur. Things do turn out well.” The
Power of Positive
Thinking by Norman Vincent Peale
Thinking by Norman Vincent Peale
Desire
“Every person who wins in any undertaking must be willing to burn his
ships and cut all sources of retreat. Only by doing so can one be sure
of maintaining that state of mind known as a BURNING DESIRE TO WIN,
essential to success.” Think and Grow Rich by Greg Habstritt
Behavior
“Strength can make people powerful, influential, and important…But
there are things it cannot do. Strength alone can coerce, but it cannot
lead.” Compelling People by John Neffinger and Matthew Kohut
Recruiting
“The area in which the executive first encounters the challenge of
strength is in staffing. The effective executive fills positions and
promotes on the basis of what a man can do. He does not make staffing
decisions to minimize weaknesses but to maximize strength.” The
Effective Executive by Peter Drucker
Optimism
Optimism
“Life inflicts the same setbacks and tragedies on the optimist as on
the pessimist, but the optimist weathers them better…the optimist
bounces back from defeat, and, with his life somewhat poorer, he picks
up and starts again.” Learned Optimism by Martin E. P. Seligman, Ph.D.
Goal Setting
“When you set yourself a goal, try to be as specific as possible.
‘Lose five pounds,’ is a better goal than ‘lose some weight,’ because it
gives you a clear idea of what success looks like. Knowing exactly what
you want to achieve keeps you motivated until you get there.” Nine
Things Successful People Do Differently by Heidi Grant Halvorson
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